Empathy and Active Listening
Assess the ability to understand and share others' emotions, practise attentive non-judgmental listening, and adapt responses by taking into account the interlocutor's experience and needs.
An empathy and active listening test measures how a person takes in what a colleague, client or team member says: the attention they give, how they grasp what is said and what is left unsaid, and the response they then build. In service, care and management roles, this skill underpins trust. It shows most clearly when a conversation gets hard: a confused speaker, criticism aimed at you personally, a deep disagreement.
The scenarios cover one-to-one meetings, customer relations, remote meetings and mediation between colleagues. Candidates choose how they would react and in what order they would proceed. The final report shows them their listening habits, including ones they had not suspected. For recruiters, it is a way to put evidence behind a quality often claimed in interviews but rarely observed.
What this test measures
- The quality of attention given to a speaker who is confused, rushed or struggling to express themselves
- What one does when a message remains ambiguous, highly technical or culturally unfamiliar
- Sensitivity to the unspoken needs of a colleague or client, beyond the request they actually make
- Listening that holds up in the face of an opposing view, personal criticism or an idea one does not believe in
- Attention paid to silent participants in meetings, both on site and remotely
Examples of situations in the test
- 1A bank advisor with an elderly customer whose explanations head off in several directions at once
- 2A nurse coordinator approached by a colleague shaken by a disagreement with one of the ward's doctors
- 3A workshop facilitator in a multicultural team where a few voices take up almost all the space
- 4A software team lead personally targeted by criticism during an end-of-sprint retrospective
About this test
This test uses situational judgement tests (SJT), true/false questions and prioritisation exercises to assess your real behaviours. Each answer is weighted: there is no obvious "wrong" answer.
How to read your result
High result
A high score reflects open, non-judgmental listening that lets the other person feel understood, even when there is disagreement or tension.
Result to develop
A score that can still improve reveals listening that slips in certain contexts, for instance under time pressure or when facing criticism. The report pinpoints these moments and suggests concrete habits to work on.
Roles where this skill is decisive
- Customer advisor
- Recruiter
- Nurse coordinator
- Employment counselor
- Mediator
- Support team lead
Who is it for?
Candidates & Professionals
Assess your behavioural skills through realistic scenario-based questions. Get a detailed AI report on your strengths and development areas.
Recruiters & HR
Integrate this test into your selection process to objectively assess your candidates' soft skills.
Frequently asked questions
How does this online empathy test work?
Once logged in, you answer 20 randomly drawn questions in 35 minutes: scenarios where you choose your reaction, true/false statements and exercises where you rank actions. The test is available in French, English and Arabic, and ends with an AI-generated behavioral report.
Can listening really be assessed with a questionnaire?
The test does not ask candidates what they think of themselves. It puts them in specific exchanges and looks at their choices, using weighted answers rather than a single right one. This does not replace a face-to-face conversation, but it gives a comparable basis across candidates and leads worth checking in the interview.
Are active listening and communication the same thing?
A communication test mainly looks at how clearly and appropriately you get a message across. This one focuses on the other direction: receiving, understanding and taking the other person's experience into account. Someone can express themselves very well and still listen poorly, which is why it pays to measure the two separately.
In which roles is active listening decisive?
It is particularly useful for roles that involve receiving requests, complaints or confidences: customer relations, counseling, healthcare, human resources, team management. In a recruitment campaign, it lets you compare candidates on the same basis and steer the interview toward the situations where their listening looks weakest.